IFS Service Management and Maintenance Software Insights at IFS Unleashed

IFS Service Management and Maintenance Software Insights at IFS Unleashed

By Zoltan Rakoczi-Nagy

Implementation Consultant, Tsunami Tsolutions

Visit Tsunami Tsolutions at IFS Unleashed October 14-18 in Orlando, Fla. for exclusive insights into new IFS Service Management/Maintenance ERP capabilities and enhancements for companies engaged in complex service management (book your appointment here).

Who are these insights for?

In short, these insights are for any IFS customer that manufactures durable products and services what they sell or services assets created by others and needs to improve the customer experience and profitability of their service operation. Tsunami Tsolutions insights, available exclusively to exhibit visitors, will also be helpful to energy, utility companies that need to maintain distributed assets, including oilfield service companies that deploy and operate assets in the field for multiple customers and operation, maintenance and service contractors.

This service work can be delivered through basic models like break-fix repair, but data from IFS and major consulting groups reveal a longstanding trend towards service contracts up to and including full servitization—selling not a product, but a subscription to capacity or outcomes.

A 2024 Accenture study characterizes the current business environment as having already moved from product-centric approaches to service-driven approaches up to and including full subscription selling rather than outright sale of the asset or product. Companies will sell fewer products and more outputs, in models similar to power-by-the-hour contracts in aerospace defense where the customer pays for productive capacity as it is consumed. Study authors write:

“This is a major leap forward from today’s focus on selling products with various sets of “add-ons” and service contracts. Companies that still sell products outright are designing them for serviceability, providing advanced functionalities such as predictive maintenance, over-the-air product or service upgrades and the ability to reduce or minimize the need for service events (such as through feedback loops from service to R&D for next generation products).”

IFS recognized early on the importance of field service management software though, and as early as 2008 had conducted research revealing some industries even then lead the field towards adoption of outcome-based rather than product-based pricing.

Extending IFS for Service Management

The IFS ERP product set, including IFS Applications and IFS Cloud, deliver strong capabilities to service organizations of product companies and service-driven companies. IFS has solutions for various service settings, including its IFS Field Service Management product, aimed at companies with a large number of mobile technicians that visit multiple sites per day.

Tsunami Tsolutions though has focused on implementing and extending the service management functionality in IFS’s ERP software products—IFS Applications and the next generation, IFS Cloud. This software is aimed more at service and maintenance settings characterized by service of more complex assets, going beyond maintenance tasks to project-based maintenance. Tsunami Tsolutions has worked with this software in settings including maintenance repair and overhaul (MRO), component repair and overhaul (CRO) and more. Because these are ERP products, the capabilities delivered extend beyond operations to finance, enabling intelligent financial decisions about cost and upside of maintenance, lifecycle extensions, balancing cost and disruption against the resulting revenue from increased productivity.

Visit and Learn

Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.

•Customer relationship management (CRM) products like Salesforce

•Enterprise Resource Planning (ERP) products like SAP

•Low-code interfaces like Novacura Flow

•Payment solutions like Stripe

Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.

Share
Latest News

Tsunami Tsolutions has introduced a new WAVES Configuration Support Toolkit for aircraft operators, both commercial and defense.

Latest Posts

Over decades in aviation, Tsunami Tsolutions has seen airlines, particularly smaller ones with fewer configuration engineers and mechanics, struggle to confidently verify that aircraft are configured with the right allowable parts.

Learn the the vulnerabilities A&D manufacturers face from their own aerospace and defense (ERP) software.

ERP and MRP were designed for repetitive manufacturing. How are IFS and Tsunami Tsolutions delivering shipbuilding ERP?

IFS Service Management and Maintenance Software Insights at IFS Unleashed

By Zoltan Rakoczi-Nagy

Implementation Consultant, Tsunami Tsolutions

Visit Tsunami Tsolutions at IFS Unleashed October 14-18 in Orlando, Fla. for exclusive insights into new IFS Service Management/Maintenance ERP capabilities and enhancements for companies engaged in complex service management (book your appointment here).

Who are these insights for?

In short, these insights are for any IFS customer that manufactures durable products and services what they sell or services assets created by others and needs to improve the customer experience and profitability of their service operation. Tsunami Tsolutions insights, available exclusively to exhibit visitors, will also be helpful to energy, utility companies that need to maintain distributed assets, including oilfield service companies that deploy and operate assets in the field for multiple customers and operation, maintenance and service contractors.

This service work can be delivered through basic models like break-fix repair, but data from IFS and major consulting groups reveal a longstanding trend towards service contracts up to and including full servitization—selling not a product, but a subscription to capacity or outcomes.

A 2024 Accenture study characterizes the current business environment as having already moved from product-centric approaches to service-driven approaches up to and including full subscription selling rather than outright sale of the asset or product. Companies will sell fewer products and more outputs, in models similar to power-by-the-hour contracts in aerospace defense where the customer pays for productive capacity as it is consumed. Study authors write:

 

 

“This is a major leap forward from today’s focus on selling products with various sets of “add-ons” and service contracts. Companies that still sell products outright are designing them for serviceability, providing advanced functionalities such as predictive maintenance, over-the-air product or service upgrades and the ability to reduce or minimize the need for service events (such as through feedback loops from service to R&D for next generation products).”

IFS recognized early on the importance of field service management software though, and as early as 2008 had conducted research revealing some industries even then lead the field towards adoption of outcome-based rather than product-based pricing.

Extending IFS for Service Management

The IFS ERP product set, including IFS Applications and IFS Cloud, deliver strong capabilities to service organizations of product companies and service-driven companies. IFS has solutions for various service settings, including its IFS Field Service Management product, aimed at companies with a large number of mobile technicians that visit multiple sites per day.

Tsunami Tsolutions though has focused on implementing and extending the service management functionality in IFS’s ERP software products—IFS Applications and the next generation, IFS Cloud. This software is aimed more at service and maintenance settings characterized by service of more complex assets, going beyond maintenance tasks to project-based maintenance. Tsunami Tsolutions has worked with this software in settings including maintenance repair and overhaul (MRO), component repair and overhaul (CRO) and more. Because these are ERP products, the capabilities delivered extend beyond operations to finance, enabling intelligent financial decisions about cost and upside of maintenance, lifecycle extensions, balancing cost and disruption against the resulting revenue from increased productivity.

Visit and Learn

Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.

Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.

Share
Latest News

Tsunami Tsolutions has introduced a new WAVES Configuration Support Toolkit for aircraft operators, both commercial and defense.

Latest News

Over decades in aviation, Tsunami Tsolutions has seen airlines, particularly smaller ones with fewer configuration engineers and mechanics, struggle to confidently verify that aircraft are configured with the right allowable parts.

Learn the the vulnerabilities A&D manufacturers face from their own aerospace and defense (ERP) software.

ERP and MRP were designed for repetitive manufacturing. How are IFS and Tsunami Tsolutions delivering shipbuilding ERP?

Exclusive IFS Enterprise Asset Management (EAM) Insights at IFS Unleashed

Exclusive IFS Enterprise Asset Management (EAM) Insights at IFS Unleashed

By Jerry Browning

Senior Advisor, ERP, Tsunami Tsolutions

Visit Tsunami Tsolutions at IFS Unleashed October 14-18 in Orlando, Fla. for exclusive insights into evolving IFS technology for maintenance and financial management of productive assets (book your appointment here).

IFS Enterprise Asset Management (EAM) software goes beyond industrial maintenance work management to tie the operations necessary to maintain and sustain an asset—from workforce to spares and repairs to contract management—in with the value the asset produces and the cost of asset maintenance and operation. McKinsey, in a July 2024 article, identified maintenance as a potential bottleneck in production capacity, with mobile technology playing a key role. Authors pointed out plant floor supervisors are spending about half the time they should supervising. The authors write:

“Early adopters show how using customized apps in manufacturing operations, for example, can help frontline employees see not only what they are doing but also the value their work is creating. The challenge for companies is to create platforms that replicate these results wherever possible, via apps for everything from monitoring equipment and planning maintenance work orders to guiding defect resolution or extracting strategic insights for production planning.”

According to Deloitte meanwhile, predictive maintenance increases productivity by 25 percent, reduces breakdowns by 70 percent and lowers maintenance costs by 25 percent. Layer on top of these and other benefits the ability to make intelligent and profitable asset management decisions and it becomes clear advanced usage of EAM software is critical not just for asset management and reliability, but productivity.

As advanced practitioners with IFS EAM software, Tsunami Tsolutions will at IFS Unleashed share deep insights into how and why to maximize return on productive assets with the software. Who are these insights for? Current or prospective users of IFS Enterprise Asset Management (EAM) software including:

  • •Companies ramping up net new asset portfolios in growth industries including renewable power, outside plant fiber communications, biomedical and others
  • •Companies managing a net new asset portfolio after mergers and acquisitions.
  • •Companies that must support decisions to extend the life of aging asset portfolios, or in some cases digitize their operations for the first time.
  • •Food and beverage, where high profile quality issues can be attributable to poor maintenance or equipment degradation
  • •Aviation, which is often still on paper-based systems, with asset operators under increasing regulatory and efficiency pressures to digitize
  • •Defense, which is facing multiple challenges including refit of military equipment returning from the Gulf, extended tours of duties for warships in an uncertain world and resent of equipment returned from overseas including the useable, disposition of serviceable, usable and repairable property and increasing needs to make more tactical use of asset data
  • •Maritime industries and ports, where major asset expansions or reconstruction due to rising sea levels has to be balanced against current demands for throughput
  • •Fossil fuel, with its need to service and operate distributed assets across a series of oilfields or mines and plant assets in refineries, offshore vessels and oil and gas rigs and compression
  • •Traditional power generation, transmission and distribution for new and established plant assets and linear assets like power lines and pipelines

IFS EAM Evolution

As asset-intensive companies are forced by market conditions, regulators and competitors to evolve how they manage their assets, IFS has evolved IFS Applications and IFS Cloud to keep pace or run ahead. Who at your company is charged with keeping up with these capabilities and leveraging them in your business?

Be honest. Nobody. Even if you had a full-time technologist charged with optimizing your IFS EAM instance, will they have the necessary expertise in the product and asset maintenance?

When you work with Tsunami Tsolutions, you work with former IFS EAM product managers and experts, technical consultants to functional consultants to maintenance domain experts who can expose the most advanced product capabilities.

At our IFS Unleashed exhibit, we will share deep insights on:

  • •How IFS EAM software is evolving to deliver advanced internet of things (IoT) capabilities
  • •Compelling EAM capabilities that should motivate you to migrate from IFS Applications to IFS Cloud
  • •The increasing role of AI in the IFS EAM product set
  • •Special considerations during IFS EAM software implementation to maximize return on the investment

 

Share
Latest News

Tsunami Tsolutions has introduced a new WAVES Configuration Support Toolkit for aircraft operators, both commercial and defense.

Latest Posts

Over decades in aviation, Tsunami Tsolutions has seen airlines, particularly smaller ones with fewer configuration engineers and mechanics, struggle to confidently verify that aircraft are configured with the right allowable parts.

Learn the the vulnerabilities A&D manufacturers face from their own aerospace and defense (ERP) software.

ERP and MRP were designed for repetitive manufacturing. How are IFS and Tsunami Tsolutions delivering shipbuilding ERP?

Exclusive IFS Enterprise Asset Management (EAM) Insights at IFS Unleashed

By Jerry Browning

Senior Advisor, ERP, Tsunami Tsolutions

Visit Tsunami Tsolutions at IFS Unleashed October 14-18 in Orlando, Fla. for exclusive insights into evolving IFS technology for maintenance and financial management of productive assets (book your appointment here).

IFS Enterprise Asset Management (EAM) software goes beyond industrial maintenance work management to tie the operations necessary to maintain and sustain an asset—from workforce to spares and repairs to contract management—in with the value the asset produces and the cost of asset maintenance and operation. McKinsey, in a July 2024 article, identified maintenance as a potential bottleneck in production capacity, with mobile technology playing a key role. Authors pointed out plant floor supervisors are spending about half the time they should supervising. The authors write:

“Early adopters show how using customized apps in manufacturing operations, for example, can help frontline employees see not only what they are doing but also the value their work is creating. The challenge for companies is to create platforms that replicate these results wherever possible, via apps for everything from monitoring equipment and planning maintenance work orders to guiding defect resolution or extracting strategic insights for production planning.”

According to Deloitte meanwhile, predictive maintenance increases productivity by 25 percent, reduces breakdowns by 70 percent and lowers maintenance costs by 25 percent. Layer on top of these and other benefits the ability to make intelligent and profitable asset management decisions and it becomes clear advanced usage of EAM software is critical not just for asset management and reliability, but productivity.

As advanced practitioners with IFS EAM software, Tsunami Tsolutions will at IFS Unleashed share deep insights into how and why to maximize return on productive assets with the software. Who are these insights for? Current or prospective users of IFS Enterprise Asset Management (EAM) software including:

  • •Companies ramping up net new asset portfolios in growth industries including renewable power, outside plant fiber communications, biomedical and others
  • •Companies managing a net new asset portfolio after mergers and acquisitions.
  • •Companies that must support decisions to extend the life of aging asset portfolios, or in some cases digitize their operations for the first time.
  • •Food and beverage, where high profile quality issues can be attributable to poor maintenance or equipment degradation
  • •Aviation, which is often still on paper-based systems, with asset operators under increasing regulatory and efficiency pressures to digitize
  • •Defense, which is facing multiple challenges including refit of military equipment returning from the Gulf, extended tours of duties for warships in an uncertain world and resent of equipment returned from overseas including the useable, disposition of serviceable, usable and repairable property and increasing needs to make more tactical use of asset data
  • •Maritime industries and ports, where major asset expansions or reconstruction due to rising sea levels has to be balanced against current demands for throughput
  • •Fossil fuel, with its need to service and operate distributed assets across a series of oilfields or mines and plant assets in refineries, offshore vessels and oil and gas rigs and compression
  • •Traditional power generation, transmission and distribution for new and established plant assets and linear assets like power lines and pipelines

IFS EAM Evolution

As asset-intensive companies are forced by market conditions, regulators and competitors to evolve how they manage their assets, IFS has evolved IFS Applications and IFS Cloud to keep pace or run ahead. Who at your company is charged with keeping up with these capabilities and leveraging them in your business?

Be honest. Nobody. Even if you had a full-time technologist charged with optimizing your IFS EAM instance, will they have the necessary expertise in the product and asset maintenance?

When you work with Tsunami Tsolutions, you work with former IFS EAM product managers and experts, technical consultants to functional consultants to maintenance domain experts who can expose the most advanced product capabilities.

At our IFS Unleashed exhibit, we will share deep insights on:

  • •How IFS EAM software is evolving to deliver advanced internet of things (IoT) capabilities
  • •Compelling EAM capabilities that should motivate you to migrate from IFS Applications to IFS Cloud
  • •The increasing role of AI in the IFS EAM product set
  • •Special considerations during IFS EAM software implementation to maximize return on the investment

 

Share
Latest News

Tsunami Tsolutions has introduced a new WAVES Configuration Support Toolkit for aircraft operators, both commercial and defense.

Latest Posts

Over decades in aviation, Tsunami Tsolutions has seen airlines, particularly smaller ones with fewer configuration engineers and mechanics, struggle to confidently verify that aircraft are configured with the right allowable parts.

Learn the the vulnerabilities A&D manufacturers face from their own aerospace and defense (ERP) software.

ERP and MRP were designed for repetitive manufacturing. How are IFS and Tsunami Tsolutions delivering shipbuilding ERP?