IFS Service Management and Maintenance Software Insights
By Zoltan Rakoczi-Nagy
Implementation Consultant, Tsunami Tsolutions
Download In-Depth White Paper
Who are these insights for?
In short, these insights are for any IFS customer that manufactures durable products and services what they sell or services assets created by others and needs to improve the customer experience and profitability of their service operation. Tsunami Tsolutions insights, available exclusively to exhibit visitors, will also be helpful to energy, utility companies that need to maintain distributed assets, including oilfield service companies that deploy and operate assets in the field for multiple customers and operation, maintenance and service contractors.
This service work can be delivered through basic models like break-fix repair, but data from IFS and major consulting groups reveal a longstanding trend towards service contracts up to and including full servitization—selling not a product, but a subscription to capacity or outcomes.
A 2024 Accenture study characterizes the current business environment as having already moved from product-centric approaches to service-driven approaches up to and including full subscription selling rather than outright sale of the asset or product. Companies will sell fewer products and more outputs, in models similar to power-by-the-hour contracts in aerospace defense where the customer pays for productive capacity as it is consumed. Study authors write:
“This is a major leap forward from today’s focus on selling products with various sets of “add-ons” and service contracts. Companies that still sell products outright are designing them for serviceability, providing advanced functionalities such as predictive maintenance, over-the-air product or service upgrades and the ability to reduce or minimize the need for service events (such as through feedback loops from service to R&D for next generation products).”
IFS recognized early on the importance of field service management software though, and as early as 2008 had conducted research revealing some industries even then lead the field towards adoption of outcome-based rather than product-based pricing.
Extending IFS for Service Management
The IFS ERP product set, including IFS Applications and IFS Cloud, deliver strong capabilities to service organizations of product companies and service-driven companies. IFS has solutions for various service settings, including its IFS Field Service Management product, aimed at companies with a large number of mobile technicians that visit multiple sites per day.
Tsunami Tsolutions though has focused on implementing and extending the service management functionality in IFS’s ERP software products—IFS Applications and the next generation, IFS Cloud. This software is aimed more at service and maintenance settings characterized by service of more complex assets, going beyond maintenance tasks to project-based maintenance. Tsunami Tsolutions has worked with this software in settings including maintenance repair and overhaul (MRO), component repair and overhaul (CRO) and more. Because these are ERP products, the capabilities delivered extend beyond operations to finance, enabling intelligent financial decisions about cost and upside of maintenance, lifecycle extensions, balancing cost and disruption against the resulting revenue from increased productivity.
Visit and Learn
Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.
•Customer relationship management (CRM) products like Salesforce
•Enterprise Resource Planning (ERP) products like SAP
•Low-code interfaces like Novacura Flow
•Payment solutions like Stripe
Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.
Download In-Depth White Paper Share
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IFS Service Management and Maintenance Software Insights
By Zoltan Rakoczi-Nagy
Implementation Consultant, Tsunami Tsolutions
Download In-Depth White Paper
Who are these insights for?
In short, these insights are for any IFS customer that manufactures durable products and services what they sell or services assets created by others and needs to improve the customer experience and profitability of their service operation. Tsunami Tsolutions insights, available exclusively to exhibit visitors, will also be helpful to energy, utility companies that need to maintain distributed assets, including oilfield service companies that deploy and operate assets in the field for multiple customers and operation, maintenance and service contractors.
This service work can be delivered through basic models like break-fix repair, but data from IFS and major consulting groups reveal a longstanding trend towards service contracts up to and including full servitization—selling not a product, but a subscription to capacity or outcomes.
A 2024 Accenture study characterizes the current business environment as having already moved from product-centric approaches to service-driven approaches up to and including full subscription selling rather than outright sale of the asset or product. Companies will sell fewer products and more outputs, in models similar to power-by-the-hour contracts in aerospace defense where the customer pays for productive capacity as it is consumed. Study authors write:
“This is a major leap forward from today’s focus on selling products with various sets of “add-ons” and service contracts. Companies that still sell products outright are designing them for serviceability, providing advanced functionalities such as predictive maintenance, over-the-air product or service upgrades and the ability to reduce or minimize the need for service events (such as through feedback loops from service to R&D for next generation products).”
IFS recognized early on the importance of field service management software though, and as early as 2008 had conducted research revealing some industries even then lead the field towards adoption of outcome-based rather than product-based pricing.
Extending IFS for Service Management
The IFS ERP product set, including IFS Applications and IFS Cloud, deliver strong capabilities to service organizations of product companies and service-driven companies. IFS has solutions for various service settings, including its IFS Field Service Management product, aimed at companies with a large number of mobile technicians that visit multiple sites per day.
Tsunami Tsolutions though has focused on implementing and extending the service management functionality in IFS’s ERP software products—IFS Applications and the next generation, IFS Cloud. This software is aimed more at service and maintenance settings characterized by service of more complex assets, going beyond maintenance tasks to project-based maintenance. Tsunami Tsolutions has worked with this software in settings including maintenance repair and overhaul (MRO), component repair and overhaul (CRO) and more. Because these are ERP products, the capabilities delivered extend beyond operations to finance, enabling intelligent financial decisions about cost and upside of maintenance, lifecycle extensions, balancing cost and disruption against the resulting revenue from increased productivity.
Visit and Learn
Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.
- Customer relationship management (CRM) products like Salesforce
- Enterprise Resource Planning (ERP) products like SAP
- Low-code interfaces like Novacura Flow
- Payment solutions like Stripe
Tsunami Tsolutions has also added product extensions to IFS ERP products that tie part and materials purchasing more tightly in with demand from a project plan. This is critical in settings where the timeline for a refit, lifecycle extension or overhaul moves around on the calendar and parts and materials ordering and requisitions need to move in unison.
Download In-Depth White Paper Share
Introducing a New Technology Offering: An Aircraft Asset Management Template For Configurations
Introducing a New Technology Offering: An Aircraft Asset Management Template For Configurations
Tsunami Tsolutions • September 25, 2024 • News • No CommentsTsunami Tsolutions has introduced a new WAVES Configuration Support Toolkit for aircraft operators, both commercial and defense.
Latest NewsManaging Risk as an Aircraft Operator
Tsunami Tsolutions • September 27, 2024 • Blogs • No CommentsOver decades in aviation, Tsunami Tsolutions has seen airlines, particularly smaller ones with fewer configuration engineers and mechanics, struggle to confidently verify that aircraft are configured with the right allowable parts.
Managing ITAR and Other Risks in A&D Manufacturing
Tsunami Tsolutions • September 27, 2024 • Blogs • No CommentsLearn the the vulnerabilities A&D manufacturers face from their own aerospace and defense (ERP) software.
Delivering configured shipbuilding ERP
Delivering configured shipbuilding ERP
Tsunami Tsolutions • September 24, 2024 • Blogs • No CommentsERP and MRP were designed for repetitive manufacturing. How are IFS and Tsunami Tsolutions delivering shipbuilding ERP?